Answers to common questions from trade buyers and international customers. Product availability, prices and order terms are confirmed individually, so please contact us before making arrangements.
Products and quality
Which types of tiles can I enquire about?
Browse the current catalogue for available ceramic and porcelain tiles, formats, finishes and designs. If you have a specific requirement, contact us with the product name or link and we can check the current options.
Are the products in the catalogue in stock?
Online listings are a starting point, not a guarantee of live stock. Please ask us to confirm current availability and quantities before arranging payment or transport.
Can I request product specifications or more photos?
Yes. Send the product name or URL and tell us which details you need, such as dimensions, finish, quality grade, packaging or additional images. We will confirm what information is available.
Can you help me find a particular style or format?
Share the look, dimensions, finish, quantity and intended use you are looking for. We can review the available catalogue and discuss suitable options.
Are tile prices shown per square metre?
Check the unit displayed on each product listing and confirm it with us before ordering. Depending on the listing, prices, pack quantities and coverage can differ.
Prices and wholesale orders
Do you sell to wholesalers and international buyers?
The website is designed to support trade and export enquiries. Tell us your business requirements, destination and estimated quantity so we can assess the request.
What is the minimum order quantity?
Minimum quantities can vary by product, available stock and order type. Please request confirmation for the specific items you need.
Can I order a full container?
If you are planning a full-container order, include the destination and estimated quantity in your enquiry. We can discuss available products, loading quantities and logistics.
Why do prices vary between products?
Pricing may depend on size, finish, design, quality grade, stock availability and order quantity. Ask for a current quotation for the exact product and quantity.
Are products advertised at a special price always available?
No offer should be assumed available until confirmed. Please ask us to verify current stock, price, validity and any conditions attached to the offer.
Can I get a quotation for several products?
Yes. Send the product links or names, quantities and delivery destination together. This helps us prepare a clearer enquiry for the items you are considering.
Export, delivery and logistics
Do you ship outside Spain?
International buyers are welcome to enquire. Shipping availability, transport options, costs and delivery arrangements depend on the destination and order details, so please request a tailored quotation.
Can you quote shipping to my country?
Please provide your destination city and country, postal code where applicable, products and quantities. We will confirm which transport information can be quoted for your order.
How long will delivery take?
Transit and preparation times vary by stock, order size, destination and carrier. We will need to confirm the estimated timing for your specific order.
Are customs duties and import taxes included?
Do not assume duties, taxes or destination charges are included unless your written quotation explicitly says so. Confirm the applicable delivery terms and responsibilities before ordering.
Can you arrange transport for a large order?
Include the delivery address or port, quantity and any unloading or access requirements in your enquiry. Transport arrangements must be confirmed in the quotation.
What information should I include in an export enquiry?
Please include product links or names, quantities, destination country and city, and any required delivery date or product specifications.
Ordering and payment
How do I place an order?
Start by sending an enquiry for the products and quantities you want. Wait for written confirmation of availability, final pricing, delivery terms and payment instructions before making payment.
Which payment methods do you accept?
Payment methods and terms must be confirmed for your specific quotation. Please use only payment instructions supplied through the company’s verified communication channels.
Can I reserve stock while I arrange transport?
Stock reservation rules can vary. Ask us to confirm whether a reservation is possible, how long it lasts and whether any conditions apply.
What if I need help with an existing order?
Contact us with your order reference, company name and a brief description of the issue. Avoid sending card details, passwords or other sensitive payment information.
Still have a question?
Use the existing contact options on this website and include the product, quantity and destination so the team can help you more efficiently.
Contact our team ↗